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All our suppliers must follow the following guidelines:

Acknowledgement message (APERAK)

ORDERS need to be confirmed with an APERAK message within 3 hours after reception of the order. No exceptions can be made.

Dispatch advise (DESADV)

Before the physical supply of the order you must send a DESADV message (dispatch advise).

The NAD+BY address is always the Hoogvliet BV Distribution Centre
The NAD+DP address is always the Hoogvliet BV Distribution Centre

SSCC

An SSCC label is not obligated, but have been permitted.

The SSCC is the GS1 Identification Key for an item of any composition established for transport and/or storage which needs to be managed through the supply chain. The SSCC is assigned for the life time of the transport item and is a mandatory element on the GS1 Logistic Label using Application Identifier.

For a more detailed overview on the benefits of SSCC see
http://www.gs1.org/barcodes/technical/idkeys/sscc

Invoice-note (INVOICE)

You can send the INVOICE message (invoice-note) in all cases to Superunie.

EDI software protocol

If there are modifications in the EDI software that effect the continuity of the data interchange, we ask that our trade partners communicate this as soon as possible.

Disruptions protocol

Hoogvliet provides each order with an unique order number. We expect that our trade partners trigger on this order number to prevent double orders. This order number is unique within Hoogvliet BV's systems. Please contact Hoogvliet BV EDI Support in case of possible disruptions.

Contacts in case of disruptions

Every supplier should provide us a person to contact which is contactable in case of EDI disruptions.